Shipping and Insurance
Countries We Ship To
We are proud to ship our products to All 50 states in The United States and Canada. However, we may not ship some bulky or heavy items to AK, HI. If you are in AK, HI, we recommend you contact us before you place the order.
We do NOT ship to non-continental US US territories, and FPO, APO, DOP addresses.
We recommend you use a physical shipping address with Suite/Unit/Apt number (if there is any) when placing the order. We reserve our right to cancel order that use a PO Box address as shipping address.
Where do we ship from?
All products we sell are shipped from USA, mostly from Allen, Texas, 75013 USA. In some cases, we also ship from other locations in USA for expedited shipping.
Dispatch
Most items listed on the website are in stock. When items are in stock, we will dispatch your order within 2 business day (most within 1 business day). In case we need to contact you or obtain further information from you in order to verify an order, we will notify you within 1 business day after you have placed the order. Under unforeseen circumstance that items are not in stock, your order will not be able to dispatch in 2 business days, please allow us 2 to 4 business days extra for re-stocking the items of your order. If your order cannot be dispatched within 5 - 7 business days, we will inform you by email with an explanation as well as an estimated dispatch date.
Shipping services and costs
Shipping to US 48 continental states: We offer FREE standard shipping for orders shipped to the US continental 48 states. We also offer Guaranteed 2-day shipping for orders shipped to AL, AR, AZ, CO, GA, IL, KS, LA, MO, MS, NM, OK, TN, TX at affordable rate. If you choose Guaranteed 2-day shipping, the order paid by 12:00 pm CST will be guaranteed to be delivered or attempted to be delivered by the end of the 2nd following business day, while the order paid after 12:00 pm CST will be guaranteed to be delivered or attempted to be delivered by the 3rd following business day.
Shipping to HI, AK: We offer standard shipping for orders shipped to HI or AK. Shipping cost will be charged depending on the weight of the item.
Shipping to Canada: We offer US$39.95 standard international shipping to Canada and US$99.95 express international shipping to Canada. For orders in amount of US$250 or more, US$99.95 express international shipping must be chosen when you place the order. You are responsible for custom duties and fees if any is applicable.
Shipping Insurance
All items will be packed securely when we prepare the shipment. We strive to ensure that they arrive to you in good condition. However, damages may occasionally occur when they are in transit in possession of carrier. In case that the package is damaged, please check the item(s) inside the package immediately and contact us within 5 days if you notice the item(s) was damaged. Please note that any physical damage will be regarded as due to your misuse or improper operation if you fail to report the damage to us within 5 days of receiving the package. See Return Policy for details.